Returns

GREENLABELUK Return & Exchange Policy

Effective Date: 12.09.2025

We want you to love your purchase! If you're not completely satisfied, we're here to help.

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Returns

• Eligibility: Items can be returned within 14 days of purchase.

• Condition: Items must be:

  • Unused and in original condition

  • In the original packaging 

  • Accompanied by the original receipt or proof of purchase

• Non-returnable items include:

  • Gift cards

  • Sale or clearance items
    

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Exchanges

We’re happy to exchange items if they are defective or damaged. Please contact us within 7 days of receiving your item, and we’ll help process an exchange for the same item or a store credit.

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Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, refunds will be processed back to your original method of payment within [5–10 business days].

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Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

• We recommend using a trackable shipping method.

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Online Orders

To initiate a return, please email us at sales@greenlabeluk.co.uk with your order number and reason for return.

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Questions?

We’re here to help!
📧 Email: sales@greenlabeluk.co.uk